Jared Fink
Oct 21, 2022

Reimagining the hotel customer experience

If hospitality brands want to beat out home travelers and boutique hotel brands, they need to adopt their own housekeeping policy about four-day-old bath towels: Change it up.

Graphic credits: Siegel + Gale

Marble bathtubs overflowing with lavender-scented suds. Overstuffed, vintage sofas that lean more old folk than opulent. These are some of the hallmarks — and hiccups — of heritage hotels. Of the 25

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